...
Do not edit or remove any cells in this file except the example given under the headers. The information at the top and the headers of each column needs to be kept. Data should only be entered in the table.
The example given in the file should be removed. If this is kept then Swept will attempt to import it.
Columns with an * are mandatory. If you are missing any mandatory information then the file will not import and Swept will only give the error about mandatory information missing. No other error will be given until all mandatory information is added to the file. Please note that cleaners can have a valid email OR phone number to be imported if you do not have both pieces of information.
The import file must be downloaded or exported as a .CSV file to successfully import the data into Swept. The file templates given above are .XLSX when you save the file you will want to use the Save As feature (Download in Google Sheets) to save it as a .CSV file (Comma Separate Values file).
To ensure phone numbers are in the correct format, type ’+ in front of the country code, followed by the phone number. Your spreadsheet program may have a hard time accepting the + formatting for the phone number. When typing in a phone number into the spreadsheet, an apostrophe ‘ should be placed before the + sign to maintain the proper phone number formatting required for Swept. Example: ‘+15555555555. The format breaks down as such: ‘ (+country code) (phone number). In the example above, the country code for Canada is 1.
The security pin must be four digits. It cannot be longer/shorter and can only include numbers.
...
Do not edit or remove any cells in this file except the example given under the headers. The information at the top and the headers of each column needs to be kept. Data should only be entered in the table.
The example given in the file should be removed. If this is kept then Swept will attempt to import it.
Columns with an * are mandatory. If you are missing any mandatory information then the file will not import and Swept will only give the error about mandatory information missing. No other error will be given until all mandatory information is added to the file. Please note that clients can have a valid email OR phone number to be imported if you do not have both pieces of information.
The import file must be downloaded or exported as a .CSV file to successfully import the data into Swept. The file templates given above are .XLSX when you save the file you will want to use the Save As feature (Download in Google Sheets) to save it as a .CSV file (Comma Separate Values file).
To ensure phone numbers are in the correct format, type ’+ in front of the country code, followed by the phone number. Your spreadsheet program may have a hard time accepting the + formatting for the phone number. When typing in a phone number into the spreadsheet, an apostrophe ‘ should be placed before the + sign to maintain the proper phone number formatting required for Swept. Example: ‘+15555555555. The format breaks down as such: ‘ (+country code) (phone number). In the example above, the country code for Canada is 1.
Under the Country header you are required to enter a country abbreviation. This abbreviation needs to be the two letter abbreviation for the country and both letters need to be capitalized. Examples:
CA - Canada
US - United States of America
AU - Australia
GB - United Kingdom
Timezones need to be entered exactly how the first part (before the square brackets []) of the timezone appears in Swept when creating a location. You can find these in the Swept Desktop app by going to Locations and clicking + Location. Scroll down and select your Country and Time zone. How the time zone appears before the square brackets is how you want to write it. Please note that cities with two names have an underscore _ between the names. Examples:
US Eastern Time Zone - America/New_York
US Central Time Zone - America/Chicago
Canada Eastern Time Zone - America/Toronto
United Kingdom - Europe/London
Melbourne Australia - Australia/Melbourne
...
Do not edit or remove any cells in this file except the example given under the headers. The information at the top and the headers of each column needs to be kept. Data should only be entered in the table.
The example given in the file should be removed. If this is kept then Swept will attempt to import it.
Columns with an * are mandatory. If you are missing any mandatory information then the file will not import and Swept will only give the error about mandatory information missing. No other error will be given until all mandatory information is added to the file.
The import file must be downloaded or exported as a .CSV file to successfully import the data into Swept. The file templates given above are .XLSX when you save the file you will want to use the Save As feature (Download in Google Sheets) to save it as a .CSV file (Comma Separate Values file).
Under the Country header you are required to enter a country abbreviation. This abbreviation needs to be the two letter abbreviation for the country and both letters need to be capitalized. Examples:
CA - Canada
US - United States of America
AU - Australia
GB - United Kingdom
Timezones need to be entered exactly how the first part (before the square brackets []) of the timezone appears in Swept when creating a location. You can find these in the Swept Desktop app by going to Locations and clicking + Location. Scroll down and select your Country and Time zone. How the time zone appears before the square brackets is how you want to write it. Please note that cities with two names have an underscore _ between the names. Examples:
US Eastern Time Zone - America/New_York
US Central Time Zone - America/Chicago
Canada Eastern Time Zone - America/Toronto
United Kingdom - Europe/London
Melbourne Australia - Australia/Melbourne
You are able to add locations with duplicate names, be aware of any duplicates. If there are multiple of the same locations in the spreadsheet when importing, these will appear in your locations list. If duplicate locations are accidentally added to your Swept account, these can be deleted by following the instructions in the article How to Add and Manage Locations. Please note if you delete a location it is permanently removed from Swept and cannot be restored.
...
Do not edit or remove any cells in this file except the example given under the headers. The information at the top and the headers of each column needs to be kept. Data should only be entered in the table.
The example given in the file should be removed. If this is kept then Swept will attempt to import it.
Columns with an * are mandatory. If you are missing any mandatory information then the file will not import and Swept will only give the error about mandatory information missing. No other error will be given until all mandatory information is added to the file.
The import file must be downloaded or exported as a .CSV file to successfully import the data into Swept. The file templates given above are .XLSX when you save the file you will want to use the Save As feature (Download in Google Sheets) to save it as a .CSV file (Comma Separate Values file).
Before importing supplies you need to first add the supplier name. Supplier is a required field and must be entered exactly how it was added to Swept. For more information on adding a supplier check out our article Desktop - Add a Supplier
You are able to add supplies with duplicate names so be careful you are not entering duplicates! If you add a duplicate supply you can delete it within the Swept Desktop App. Here is an article on how to manager your supplies Desktop - Add-Edit-Delete Supplies. Please note if you delete a supply it is permanently gone from Swept and cannot be restored.
...
Error: The following mandatory fields are not filled out in the file: Row # in is missing column #
What needs updated: Not all mandatory fields have been filled out. The file will not allow an attempt to import your data if not all mandatory information has been entered. Once you fill out the mandatory information you may get additional errors below.
The error will give you a row number and column number. The row number does not include the header information. The example information is row 1 and then it will increase after this. For example Row 2 is the row after the example information. The column number is the number of the column from left to right. For example if you use Excel then row 7 is row G.
...
Error: The following emails are not formatted correctly:
What needs to be updated: The emails that need to be updated will appear in a list below the error. These emails need to be in a proper email format: name@emailprovider.com (other top level domains can be used like .ca etc.)
...
Error: The following phone numbers are not formatted correctly:
What needs to be updated: The phone numbers that need to be updated will appear in a list below the error. These phone numbers need to be in +(country code)(phone number) format.
...
Error: The following phone numbers are duplicates in the file:
What needs to be updated: This error message appears when there are duplicate phone numbers in the file. Phone numbers must be unique within Swept.
...
Error: The following emails are duplicates in the file:
What needs to be updated: This error message appears when there are duplicate emails in the file. Emails must be unique within Swept.
...
Error: The following phone numbers already exist in the system:
What needs to be updated: This error message appears when there are duplicate phone numbers in the file that are being used currently in Swept. Phone numbers must be unique within Swept. If you are unsure about the duplicate in Swept please reach out to Swept Support at support@sweptworks.com.
Duplicate Emails in System
Error: The following emails already exist in the system:
What needs to be updated: This error message appears when there are duplicate emails in the file that are being used currently in Swept. Emails must be unique within Swept. If you are unsure about the duplicate in Swept please reach out to Swept Support at support@sweptworks.com.
Incorrect Country Format
Error: The following countries are not formatted correctly:
What needs to be updated: This error message will appear if a country code is not a two letter abbreviation that is in upper case format. This error message can also appear if the country code is not recognized by Swept. Here are some examples of country codes we use in Swept:
...
Error: The following timezones are not formatted correctly.
What needs to be updated: This error message will appear if Swept does not recognize your timezone format. Timezones need to be entered exactly how the first part (before the square brackets []) of the timezone appears in Swept when creating a location. You can find these in the Swept Desktop app by going to Locations and clicking + Location. Scroll down and select your Country and Time zone. How the time zone appears before the square brackets is how you want to write it. Please note that cities with two names have an underscore _ between the names. Examples:
US Eastern Time Zone - America/New_York
US Central Time Zone - America/Chicago
Canada Eastern Time Zone - America/Toronto
United Kingdom - Europe/London
Melbourne Australia - Australia/Melbourne
...
Error: The following security_pins are not formatted correctly:
What needs to be updated: The error will show the security pins that need to be corrected. The security pin must be four digits. It cannot be longer/shorter and can only include numbers.
...
What needs updated: The import file must be downloaded or exported as a .CSV file to successfully import the data into Swept. The file templates given above are .XLSX when you save the file you will want to use the Save As feature (Download in Google Sheets) to save it as a .CSV file (Comma Separate Values file).
...
Error: The following supplies have a missing supplier:
What needs to be updated: Before importing supplies you need to first add the supplier name. Supplier is a required field and must be entered exactly how it was added to Swept. For more information on adding a supplier check out our article Desktop - Add a Supplier
...
Error: The following supplies have a missing supplier:
What needs to be updated: If your supplier has been added you may have a typo in the file or in Swept. Check the file for the name of the supplier given and correct the name. If the typo is in Swept you should update the Supplier name.
...
Error: Your file has not been uploaded. The number of locations in the file exceeds your subscription limit. Please contact support for upgrade options.
What needs to be updated: This error means your location import has too many locations and exceeds your Swept package limit. If you’d like to increase your limit, please reach out to customer support for more information.
...
Error: File format error, check the swept template
What needs to be updated: You may have selected the wrong import type. Make sure to select Import Cleaners, Import Clients, Import Locations or Import Supplies and use the templates given.
...