Swept + Inbox

Within Swept+ you are able to communicate with your team and clients so that everybody is up to date. You can do this by going to Inbox in the bottom navigation bar. You will see tabs along the top that you can use for communication:

Swept+ Location Messaging - Communicate with all cleaners, supervisors and managers approved to the same location. Cleaners will only see locations messages.
Swept+ Client Messaging - Communicate with a client and other supervisors and managers approved to the same location as the client. Clients will only see their client messages conversation with managers and supervisors.
Custom Channels - Custom channels are part of our Enhanced Messaging feature. These are specific to our Advanced Package. If you would like to look in to this please reach out to your Customer Success Manager. Do you need to communicate with all supervisors or all managers or everyone in the company? Now you are able to create a custom channel that will fit your communication needs.
Direct Messaging - Direct messaging is part of our Enhanced Messaging feature. These are specific to our Advanced Package. If you would like to look in to this please reach out to your Customer Success Manager. Did you need to chat one on one with a cleaner to discuss any issues or what they need? You are now able to communicate one on one through direct messaging.

When someone sends a message to a channel you are part of you will be notified by a push notification and a red dot over the Inbox symbol in the bottom navigation bar. To ensure you are getting the proper notifications review the following settings:

Approved to the Location

For location and client channels you want to make sure you are approved to the location you want to communicate in and location of the client you would like to communicate with:

Sign in to the web app and go to Managers (or Supervisors) in the left-hand menu.
Click on the green pencil to edit the user.
Scroll to the bottom of the page. Under Unapproved Locations click on the location or locations you should be approved for.
Click on > to move the location(s) under Approved Locations.
Check the checkbox under Notify for your location(s) if you would like to receive notifications for late alerts and problem reports.
At the bottom of the page click the blue Save button.

Notifications settings on your device

When Swept+ is first downloaded you will be prompted to give Swept+ permissions to send notifications. If you did not allow for these permissions you may need to set these up in your phone’s settings.

Is the channel muted?

If you are still not receiving push notifications for messaging you may have a channel muted. You can check this by following the instructions below:

Sign in to Swept+ as your user.
Go to the Inbox.
Click on the channel you are not receiving notifications for.
Click on the three dots in the right corner and select Unmute notifications.